Terms of service

SmartNest – Terms & Conditions

Welcome to SmartNest — where smart living meets everyday convenience. We specialize in modern, useful, and high-quality smart kitchen and home gadgets designed to make your daily routine easier, faster, and more efficient.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the SmartNest website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Business Name: MAIA SUPERFOODS LIMITED

Registered Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG

Registration Number: 79742825

4. Our Offer

At SmartNest, we are committed to:

Providing high-quality smart kitchen gadgets, home tools, cleaning devices, storage solutions, and daily-use home accessories
Displaying accurate product descriptions and realistic images
Maintaining transparent pricing, including taxes and shipping fees at checkout
Keeping product availability updated

5. Order Process

Orders are confirmed after full payment is received.
You will receive a confirmation email after checkout.
Payments are securely processed via trusted third-party providers.
SmartNest reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused
Items must be returned in original packaging
Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Items must be returned in original condition.
Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.
SmartNest reserves the right to correct pricing errors.
International customers are responsible for customs duties or import taxes.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting or screen differences.
Minor variations may occur due to manufacturing, material, or product model.
Some smart gadgets may require batteries, charging, or compatible devices depending on the product.

Issues must be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling
Normal wear and tear
Damage due to water, heat, or improper cleaning
Damage caused by incorrect charging, batteries, or power supply
Damage caused by drops, impact, or excessive force
Product issues caused by not following usage instructions

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Delivery may take up to 30 business days, depending on location.
Delays may occur due to logistics, customs, or high demand.
If delivery fails, we may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and secure payment methods.
For payment issues, please contact support promptly.

12. Complaints & Customer Support

Report issues within 7 days of receiving your order.
Our team aims to respond within 14 business days.

Valid complaints may be resolved through:

Replacement
Refund
Store credit, if applicable

13. Dispute Resolution

SmartNest aims to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

14. Force Majeure

SmartNest is not responsible for delays or failures caused by events beyond our control, including:

Natural disasters
Shipping carrier disruptions
Customs delays
Supply chain issues

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

SmartNest reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.